Protecting the wellbeing of our members

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The Camping and Caravanning Club
Your Membership
Protecting the wellbeing of our members
All our UK Club Sites will be closing with immediate effect, until further notice.

Throughout these unprecedented times, the Club has endeavoured to follow the advice of the government. Initially, our priority was to support our members overseas - as the situation evolved and came closer to home, we introduced fully flexible bookings on UK sites and remained open to those members who made the decision to stay.

We changed our operations to facilitate social distancing, closed facility blocks and communal areas, introduced mobile check-ins and increased distances between pitches and we asked members to visit sites closest to home.

Keeping you and your family safe and well is, and always will be, our first priority.

Given the continued escalation of the virus, the thoughts of our members and the messages from local tourist boards it is clear the time has now come to close all our sites with immediate effect.

Clearly, this decision will have a great impact on the hundreds of staff who have shown such remarkable dedication to the Club in extremely testing times. We will be supporting them in every way we can through the weeks and months ahead, until they can get back to doing what they do best - giving you the best possible experience at our sites up and down the country.

What happens now?


We've been dedicated to our members' needs for over 100 years and want to be here for generations to come. As a Club, we need you more than ever, to support us and each other.

Our website will be updated regularly with further information and we'll be in regular contact throughout our closure period. We'll bring you news, content and suggestions for how we can all share our passion for camping and lift our collective spirits.

Most of all, we are greatly looking forward to the day that we can invite you safely back to our sites and enjoy time with family and friends in the beauty of our countryside.

Until then, the NHS website is the best source of information about coronavirus and what you can do to prevent its spread. Please stay updated.

We have included booking advice at the end of this message, please continue reading if you have any upcoming bookings.

Thank you, stay safe and my best wishes to you all.
Sabina J Voysey
Sabina J Voysey, Director General
 

Booking Advice

 
For bookings from now until the end of April

If you have a booking on our system between now and the end of April please do not travel. There is no need to call us. We will contact you to rearrange your booking for later in the year or to offer you a full refund. If you are currently on-site, our teams will provide assistance if you need it.

For bookings in May

We will continue to follow government advice and will make a statement on May bookings as soon as the situation becomes clear. We will also be contacting each of you with the option to keep your May booking, move it to later in the year or receive a full refund.

For bookings from June onwards

All bookings from June can be amended to any available date in the next 15 months without any charge. You can switch to any available campsite and there is no limit to how many times you do this. Cancelled bookings will be subject to our standard cancellation policy. 

We'd ask that you only call If you need to, we'll work through bookings and get to you as soon as we possibly can. We'll also be emailing all members with existing bookings with further advice. Whilst our lines are busy rest assured we are working very hard and we are here to help.

 
 
Contact Us

If you would like to get in touch with us, please do so here rather than replying to this email as we cannot guarantee that your message will be seen.

For more information on how we keep your data secure and comply with data protection laws, please read our privacy policy.

Our postal address is: The Camping and Caravanning Club, Greenfields House, Westwood Way, Coventry CV4 8JH

Telephone: 024 7647 5448

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